HMRC has one of the largest document requirements in Britain. Annual expenditure exceeds £100m and tens of millions of documents are produced each year. Requirements are intensely seasonal, with more than half all material delivered between January and March each year to over 750 offices. HMRC were under pressure to make savings. Meeting deadlines is vitally important, yet documents are subject to frequent change.
We were charged with identifying and reviewing options for savings together with a recommendation on the best way to manage and fully satisfy the print requirements of HMRC and its customers.
JMCL divided its project into two phases. The first phase spanned six weeks, at the end of which the consultancy produced a detailed analysis of the status quo and gave recommendations for the future. The second phase, carried out several months later, fleshed out the initial suggestions and delivered an estimate of potential cost-savings.
As our client, Doug Morey says. “JMCL consulted widely with the business streams and also achieved a rapid understanding of the way we did business and the way we dealt with our suppliers.”
We identified how the Revenue would save £5 million p.a. in the short term rising to 20% over time. HMRC adopted our approach.
“JMCL delivered a number of options and a range of recommendations. I really liked their approach and it has really made a difference. We have saved money and avoided cost. JMCL’s recommendations gave us the confidence to deal with suppliers in a better way and we have now engaged them in a major project around print contracts.” Doug Morey, Head of Commercial Operations
“JMCL delivered a number of options and a range of recommendations. I really liked their approach and it has really made a difference. We have saved money and avoided cost. JMCL’s recommendations gave us the confidence to deal with suppliers in a better way and we have now engaged them in a major project around print contracts.”
Doug Morey, Head of Commercial Operations
JMCL has been very helpful. We needed a number of solutions and they came up with several options, out of which we chose a hybrid that suited us. They were flexible but also challenged which was exactly what we needed. They came up trumps.” Paul Schofield, Commercial Operations Manager
JMCL has been very helpful. We needed a number of solutions and they came up with several options, out of which we chose a hybrid that suited us. They were flexible but also challenged which was exactly what we needed. They came up trumps.”
Paul Schofield, Commercial Operations Manager
